Child Safety Standards
Who's Up (“the app”, “we”, “us”) has zero tolerance for child sexual abuse material (CSAM) and for any attempt to use our service to harm a minor. This document describes the standards we follow and how to report a violation.
1. Age requirement
Who's Up is intended for users 13 years of age or older. Accounts identified as belonging to a user under 13 will be removed and their associated data deleted.
2. Published standards
We prohibit, and will act on:
- Child sexual abuse material (CSAM) in any form — images, video, text, or links.
- Grooming behavior, sexual solicitation of minors, or content that sexualizes minors.
- Using the app to contact a minor for sexual purposes, exchange CSAM, or arrange to meet a minor offline.
- Impersonating a minor or creating an account on a minor's behalf without a legal guardian's consent.
The app itself is limited by design: it does not allow photo sharing, free-form messaging, public feeds, or direct chat. Users signal availability to an approved friends list only. This reduces — but does not eliminate — opportunities for abuse.
3. In-app safety tools
- Friends are approved, not discovered. You cannot contact a user unless both parties have accepted a friend request, which requires mutual knowledge of the other's phone number.
- Block. You can block any user from your account at any time. Blocks are private, immediate, and permanent until you reverse them.
- Report an account. Email bestday@bestdayfitness.com with the user's name, phone number (if known), and a description of the violation. Reports are reviewed within 48 hours.
- Delete your account. You can delete your account and all associated data at any time from the in-app settings.
4. How to report CSAM
If you encounter CSAM or suspect child exploitation tied to Who's Up, report it immediately to both of the following:
- Who's Up safety team — email bestday@bestdayfitness.com. We aim to acknowledge reports within 24 hours and to act within 48 hours.
- NCMEC CyberTipline — report.cybertip.org (United States) or inhope.org/EN/reporting (international).
5. Our response to reports
On receiving a credible report of CSAM or child endangerment, we will:
- Preserve relevant account data and take the reported account offline pending review.
- Review the account's friend graph, session history, and any stored hashes or invites for a possible broader pattern.
- Report confirmed CSAM to NCMEC as required by U.S. law (18 U.S.C. § 2258A).
- Permanently ban the associated phone number and any linked accounts.
- Cooperate with valid law-enforcement requests.
If a reporter is the target of the abuse, we will notify them of the outcome to the extent permitted by law and without compromising an ongoing investigation.
6. How we detect violations
The app's surface area for harmful content is narrow: there is no photo, video, or free-form messaging feature. Detection relies on:
- User reports (primary).
- Rate-limiting and abuse-heuristics on contact-match and invite endpoints, which flag anomalous behavior such as mass-invite attempts.
- Review of account-report cases by the safety team.
We do not currently use machine-learning classifiers or hash-matching against CSAM reference sets, because the app does not transmit or store user-generated media.
7. Account deletion and data retention for safety cases
When a user is banned for a child-safety violation, we retain the minimum data necessary (phone number hash, session metadata, the original report) for the period required by law. All other personal data is deleted in line with our Privacy Policy.
8. Standards governance
These standards are reviewed at least annually and any time a material feature ships that expands user-to-user interaction (e.g., photos, chat). Material changes are announced in-app and on this page.
9. Contact for child-safety compliance
For legal process, NCMEC coordination, or other child-safety matters:
Child-Safety Compliance — Best Day Life
Christopher Tolisano
bestday@bestdayfitness.com
For user-facing abuse reports, please use the same address above.